Our child contact centre in Birmingham provides a comfortable meeting place where children can enjoy time with their parents or relatives. There’s a trained team of staff who provide a range of child contact services 7 days a week.
Based in Digbeth, it’s one of the most centrally based child contact centres in Birmingham. There’s good access to the motorway network, free on-street parking and pay and display parking close by. The centre is also within a short walk of main train and bus routes.
Aims and Objectives
For some people, the idea of visiting a contact centre for the first time can seem daunting. We aim to make child contact a positive experience for everyone. Our main aim is to facilitate safe contact between children and non-resident parents.
While children’s needs come first, we believe it’s also important to make parents feel comfortable, so they enjoy the time they spend with their children.
Our main objectives are to:
- Create an environment that promotes positive child-parent contact
- Promote and ensure the safety and welfare of children at all times
- Offer a sensitive, supportive approach to the concept of contact
- Develop a flexible, client-centred service that’s easy to access
- Be responsive to the views expressed by children and their families
- Maintain high standards while working towards improving the service
Having gained enhanced accreditation by the National Association of Child Contact Centres (NACCC), we’re happy to facilitate supported or supervised contact. You will find there are few contact centres in Birmingham or the West Midlands that facilitate both.
The centre has 4 rooms designated for family contact, including one that’s suitable for children who would benefit from a sensory experience. Games, toys and activities are available for children of all ages; along with light refreshments.
Rooms are designed to stimulate natural behaviours between family members and facilities reflect the diverse needs of children affected by family breakdown. As a visitor to the centre you will experience a warm, welcoming atmosphere.
Plans are under way to refurbish our large play area which we hope to make available in the early part of spring 2016. This will be available for families to enjoy during the time allocated for contact.
Guidelines for Using the Contact Centre
All staff working at a child contact centre have a duty to promote the safety and welfare of children. Therefore there are a few basic rules and guidelines for using the centre. We want to keep the number of rules to a minimum, while still safeguarding children and addressing child protection issues.
If you choose to use the centre you will have to agree to adhere to our guidelines. Find out how to make a referral to our contact centre in Birmingham.